CUSTOMER CARE

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  • Shipping? [wccr_country countries=”AU, BE, CR, CZ, DK, FI, FR, DE, GR, HU, IE, IT, LV, LU, NL, PL, PT, SI, ES, SE” disallowed=”1″]  Outlaws Amsterdam makes you enjoy free shipping on all orders. See below for the shipping times to your destination.[/wccr_country][wccr_country countries=”AU, BE, CR, CZ, DK, FI, FR, DE, GR, HU, IE, IT, LV, LU, NL, PL, PT, SI, ES, SE”] Outlaws Amsterdam makes you enjoy free express shipping on all orders above 50 euro’s when in stock. See below for the shipping times to your destination. [/wccr_country]
  • Guarantee? – Guaranteed  to last a lifetime. Won’t Rust or Fade
  • Sizing? – Check out our Size Guide
  • Payment options?PayPal, Credit cards, Giropay, Sofort, EPS, Bancontact, Belfius Direct, KLARNA, Apple Pay, IDEAL and more.
  • Didn’t fit? – No problem! We have free resend with the right size / different ring. We offer free returns when paid with PayPal.
  • Questions? – All week customer support info@outlaws.amsterdam
FAQ

QUESTIONS WE GET A LOT

GENERAL

Where are you based?
OUTLAWS. AMSTERDAM is based in The Netherlands, Amsterdam. However, we work with the New Skool shipping method. This means that we ship directly from our supplier in Asia. Want to know why we do this? Check here

Can I change the currency?
Yes, it will automatically change to the currency of your country. If you want to change it yourself please take a look at the footer (bottom of the website) or Click here

I want to contact you. How can I get to you?
No worries! We are directly contactable through our chat or at info@outlaws.amsterdam

I emailed customer service, how long will it take them to respond?
For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.

Will you restock sold out items?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.

QUESTIONS ABOUT SHIPPING & ORDERING

Which countries do you guys ship to?
We ship all to almost all countries for free. Please contact us at info@outlaws.amsterdam if your country isn’t available in our list. We might be able to fix something for you!

Is the free shipping really free?
Yes our shipping is absolutely free. All the shipping estimates provided at checkout are based on average shipping times to your country. However, we want to let you know that there are multiple factors which may impact delivery times.

Due to this please allow 1-7 days extra patience for the delivery (during busy periods e.g. holidays, customs can take a bit longer). If you have any questions about your order or this process. Feel free to contact us.

What is the express shipping method?

Want to get your package as soon as possible? If you choose the express shipping option, you will receive your order within 2-7 business days. However, please notice that you will not receive the shipping costs back, when you return your package.

How do I track my order?
Once your payment is finalized and your order has been processed, you will receive automatically information about your order.

Hey! I haven’t received my order yet, what shall I do?
Please just contact our main man Joe at info@outlaws.amsterdam. He is more than happy to update you on your order and the estimated delivery date.

Do I have to pay some duties or taxes?
We have some good news! Because we work with very close with our supplier, there is almost a zero chance that your order will have any additional fees added after you have paid for your item and it has been shipped.

However, in the extremely rare chance (mostly with wholesale orders) that this may happen, OUTLAWS. AMSTERDAM is not responsible for any duties or taxes added to your order in the destination country, these are fully the responsibility of the buyer. If there is any issue with this. Please just contact us, we might find a solution for you.

Hey my garment has arrived damaged, what now?
Again just contact us at info@outlaws.amsterdam and we will immediately resolve your issues.

RETURNS & REFUND

What are the return conditions?
Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

I want to return something. What should I do?
Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition. You can also contact us at info@outlaws.amsterdam to arrange your return.

How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

I have placed an order during the sale. Can I return my order?
All orders placed during sale or discount are final and are therefore not possible to be returned.

I am missing an item in my received order. What now?
Don’t worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.

PAYMENTS

What payment methods do you accept?
We accept secure payment through Paypal, IDEAL, Stripe and accept all major credit and debit cards through our secure payment gateway.

What about Western Union or bank transfers?
Sorry, we don’t accept Western Union or bank transfers.

Refunds policy

Returns or exchange items are accepted up to 14 calendar days after receiving your order. Just sent the product back in its original condition and without the previously used postage labels.

Check the “How to I return/exchange my items?” tab for further instructions

Delivery & Shipping

SHIPPING TIMES

[wccr_country countries=”AU, BE, CR, CZ, DK, FI, FR, DE, GR, HU, IE, IT, LV, LU, NL, PL, PT, SI, ES, SE” disallowed=”1″]  Outlaws Amsterdam makes you enjoy free shipping on all orders. See below for the shipping times to your destination.[/wccr_country][wccr_country countries=”AU, BE, CR, CZ, DK, FI, FR, DE, GR, HU, IE, IT, LV, LU, NL, PL, PT, SI, ES, SE”] Outlaws Amsterdam makes you enjoy free express shipping on all orders above 50 euro’s when in stock. See below for the shipping times to your destination. [/wccr_country]

If products not available at our warehouse for express shipping all our products can be directly ordered on backorder from our factory. 

Destination

Duration

The Netherlands

Next day (ordered before 18:00)

Austria, Belgium, Croatia, Czech Republic
Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg
Netherlands, Poland, Portugal, Slovenia, Spain, Sweden

1-2 days

Norway, Switzerland

5-20 days

United States & Canada

5-20 days

Rest of Europe

10-25 days

Japan, China, Hong Kong, South-Korea, Singapore

10-20 days

Australia, New-Zealand

10-20 days

Rest of the World

12-45 days

Shipping on backorder (europe)

10-25 days

ORDER PROCESSING

If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

CARRIERS

The carrier that will deliver your package, will depend on your local post carrier in your Country or it is stated at the shipping method. A few of the carriers are the following:

RETURNS

Outlaws Amsterdam accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page “Returns” or just contact info@outlaws.amsterdamWe will handle your return.

TAXES & DUTIES

Customers are responsible for all applicable import duties and fees.  All orders are shipped DDU, “duties and taxes unpaid” from Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. Outlaws Amsterdam does not collect fees and has no control over what local governments charge.

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@outlaws.amsterdam Any delivery date or time specified by us is a best estimate only and Outlaws Amsterdam will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Outlaws Amsterdam does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.

Can I exchange my items?

Want to exchange something?

Wrong size? Or want a different ring? Easy peasy. Just email us at info@outlaws.amsterdam or send a DM through our Instagram with your order number and the reason for returning & we will set you up for a free resend of the size / ring you need.

Exchange items are accepted up to 14 calendar days after receiving your order for free.

How do I return my order?

Returns or exchange items are accepted up to 14 calendar days after receiving your order.

Want to return something?
Easy peasy. Just email us at info@outlaws.amsterdam or send a DM through our Instagram with your order number and the reason for returning & we will set you up for returning!

Do I need to pay for the return?
We have free returns with Paypal. Didn’t pay with paypal? Then are you responsible for the return costs.

Want to return shipping refunded when you used PayPal on our website? Just click here to activate the Paypal Service.

Got Questions? Just contact us at through one of the options below. We are happy to help

Paypal refund service
I haven't received my refund

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

Payment options

PAYMENT METHODS AT OUTLAWS. AMSTERDAM

OUTLAWS. AMSTERDAM has a few payment methods.

PayPal, Credit cards, Giropay, Sofort, EPS, Bancontact, Belfius Direct, KLARNA, Apple Pay, IDEAL and more.

Terms of payment

TERMS OF PAYMENT

How much is it in my currency?
Debit operations are made in Euro’s €.  The price of your order or the product is estimated at the exchange rate of the Central Bank of Europe. This means that the total sum may differ from the sum indicated on our website due to the differences in currency rates of the acquirer bank and the issuing bank. The total amount in your currency will be visible at the end of the checkout.

General terms

GENERAL TERMS

You can check our general terms here: GENERAL TERMS

Didn’t find the answer you needed? Just leave us a message and we will get back to you.

Hit us up here: info@outlaws.amsterdam

We will get back to you in 24H