Need help?
Frequently Asked Questions
Shipping
- Netherlands: 1 day (Before 22:00, next day delivery)
- Germany, Belgium: 1-2 business days
- Rest of EU: 2-5 business days
- United Kingdom: 4-8 business days
- USA: 4-8 business days
- Norway, Switzerland: 4-12 business days
- Back-order (EU): 4-12 business days
- Back-order (Worldwide): 4-15 business days
You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send an email to:info@outlaws.amsterdam. Our customer support team will help you out and will make sure you will get your order!
Please send an email to: info@outlaws.amsterdam. Our customer support team will help you out and will make sure you will get your order!
Please send an email to:info@outlaws.amsterdam. Our customer support team will help you out and will make sure you will get your order!
Returns and exchanges
Not the perfect fit? No worries! You can exchange or return your item within 14 days of delivery, as long as it’s in its original condition with all packaging.
- Start your return or exchange by filling out our return form: Start a return
- Refunds are processed within 5 days after we receive your return. It may take up to 5 working days for the funds to appear in your account.
- Exchanges ship for free—just cover the return shipping cost! Once approved, your new exchange order will be shipped within 5 days.
- Returns are not free at this time. If returning from outside the EU, select "Delivered Duties Paid" (DDP) shipping to avoid your package being sent back.
For more details, check your return confirmation email or contact us at info@outlaws.amsterdam.
- Refunds are processed within 5 days after we receive your return. It may take up to 5 working days for the funds to appear in your account.
- Exchanges ship for free—just cover the return shipping cost! Once approved, your new exchange order will be shipped within 5 days.
Lifetime Warranty
We are confident in our quality! That's why we offer a lifetime guarantee on all pieces.
This guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
This Warranty is voided on any user damage issues (i.e: wear and tear, scratches, accidental breakage, water damage, long-term fading etc.). The shipping and handling fees are not included in all Warranty Replacements.
For specific instructions about how to obtain warranty service for your piece, or questions of whether your product is covered, please contact our customer service. Our customer service may be reached by emailing: info@outlaws.amsterdam
Product
Yes! As the adventurers we are, we wanted to make sure all our jewelry is water- sweat- & heat proof. You can life your rebel life and don't need to worry!