Frequently Asked Questions
- Netherlands: 1 day (Before 22:00, next day delivery)
- Germany, Belgium: 1-2 business days
- Rest of EU: 2-5 business days
- United Kingdom: 4-8 business days
- USA: 4-8 business days
- Norway, Switzerland: 4-12 business days
- Back-order (EU): 4-12 business days
- Back-order (Worldwide): 4-15 business days
You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send an email to:email@example.com. Our customer support team will help you out and will make sure you will get your order!
Please send an email to: firstname.lastname@example.org. Our customer support team will help you out and will make sure you will get your order!
Please send an email to:email@example.com. Our customer support team will help you out and will make sure you will get your order!
Returns and exchanges
Wrong size? Want a something different? Or just want a to return something? Easy peasy.
Just head over to our Return Portal to take care of your return.
Exchange items are accepted up to 14 calendar days after receiving your order for fre
We aim to process your refund within 5 working days from receipt to our warehouse. After we have sent your refund, you will receive a email notification.
Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.
We aim to ship out your new exchange order within 5 workings days after your return has been received at our warehouse. You will receive a notification with your new order details by email.
We are confident in our quality! That's why we offer a lifetime guarantee on all pieces.
This guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
This Warranty is voided on any user damage issues (i.e: wear and tear, scratches, accidental breakage, water damage, long-term fading etc.). The shipping and handling fees are not included in all Warranty Replacements.
For specific instructions about how to obtain warranty service for your piece, or questions of whether your product is covered, please contact our customer service. Our customer service may be reached by emailing: firstname.lastname@example.org
Yes! As the adventurers we are, we wanted to make sure all our jewelry is water- sweat- & heat proof. You can life your rebel life and don't need to worry!